Use Callexa to analyze and measure customer sentiment and react immediately.
Customer satisfaction identifies the perception and quality of your companies relationship to its customers. Callexa helps you to measure this valuable information, makes customer needs predictable and gives you means to react accordingly. This will improve the relationship to your customers and increase the quality and number of recommendations. Callexa uses modern 1 click surveys based on Net Promoter Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues.
Callexa’s survey template is optimized for mailings and compatible with most email clients or webmail services. Adapt it to your needs with custom text blocks, personalized salutation and your company logo. No tedious scripting, what you see is what you get. Conduct directed customer surveys regulary or by using our API right after certain events. Track the development of your overall scoring, based on the responses you get. Our well-arranged dashboard keeps you informed about the feedback coming in and our detailed reports help you to evaluate your service.