Privacy Policy

Effective Date: 04/08/2015

What Do You Do With My Information?

At AWeber Systems, Inc. ("AWeber", “We”, “Us” or “Our”), we respect your privacy and take protecting it seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our website and service, www.aweber.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service for which our Clients have engaged us.

TRUSTe European Safe Harbor certification

We have received TRUSTe's Privacy Seal, signifying that our privacy policy and practices have been reviewed for compliance with the TRUSTe program, viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through our website, www.aweber.com, and service platform. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.

We comply with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program and to view our certification, please visit http://www.export.gov/safeharbor/.

Here's what we do - and, more importantly, don't do - with any information you provide us.

"I Am An AWeber Affiliate."

Your name, address, phone and fax number, email address, tax ID number or SSN and any other information you provide are held in strict confidence. We collect this information only so we can generate your commission checks and meet United States federal tax requirements.

We do not sell or share your information with anyone else.

"I Am A Subscriber To An Email List Managed Through AWeber."

Your email address, name and any other information you provide, such as address and phone number you provide to our Clients, are held in strict confidence. We only keep your information so that our Client, whose email list you subscribed to, can email you.

We do not contact you. We do not sell or share your information with anyone else.

We collect information under the direction of our Clients, and have no direct relationship with you, whose personal data we process. We work with our Clients to help them provide notice to their subscribers concerning the purpose for which personal information is collected.

If you are a subscriber of one of our Clients and would no longer like to be contacted by our Client, please contact the our Client that you interact with directly. If you are one of our Clients and would like to update your account, please contact us.

We have no direct relationship with the individuals whose personal data we process. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his or her query to our Client (the data controller). If our Client requests that we remove the data, we will respond to their request within 30 business days.

We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in our Policy regarding notice and choice and the service agreements with our Clients.

We will retain personal data we process on behalf of our Clients for as long as needed in order to provide services to our Clients. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. If you no longer wish to receive our newsletters, you may follow the unsubscribe instructions contained in each of the communications you receive.

Service Related Emails

We may also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

"I Am An AWeber Customer."

All account information for our Clients is held in strict confidence.

We do not sell or share your information with anyone. We only collect information like your name, email address, mailing address, phone number, and billing information so we can provide the email marketing services described on our website.

Service Providers

We use other third parties, such as a credit card processing company, to bill you for services and a Live Chat service to assist you if you have questions while using our website or regarding your order. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.

Legal Disclaimer

We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena or similar legal process, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, or legal process served on our website.

In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Access To Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by contacting us. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information and our Clients’ information is important to us. When you enter sensitive information, such as login credentials and credit card information, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us.

What About Cookies and Other Tracking Technologies?

We and our partners, affiliates, or analytics or services providers use technologies, such as cookies, beacons, tags, and scripts, to analyze trends, administer our website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart, to remember your settings (e.g., language preference), and for authentication. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited

What About Flash and HTML 5 LSOs?

Third Parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity use LSOs, such as HTML 5 and Flash cookies, to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. Flash cookies differ from browser cookies in the way data is stored, as well as the type and amount of data stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, click here .

What About Log Files?

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual visitors, to analyze trends, administer our website, track visitors' movements around our website, and gather demographic information about our visitors as a whole. We do link this automatically collected data to other information we collect about our website visitors.

Advertising

We partner with a third party ad network to either display advertising on our website or to manage our advertising on other websites. Our ad network partner uses cookies and web beacons to collect non-personal information about your activities on our website, as well as other websites, to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You may continue to receive generic ads.

Testimonials

We post customer testimonials on our website, which may contain personal information. We do obtain our Clients’ consent to post their name along with their testimonial via email prior to posting the testimonial on our website. However, if you wish to request the removal of your testimonial, please contact us.

Social Media Features

Our website includes social media features, such as the Facebook “Like” button. These features may collect your IP address and the page you are visiting on our website. It may also set a cookie to enable the features to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Facebook Connect

You can connect your account to social media websites using services like Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us, such as your name and email address, so you can share messages on these websites. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page, allowing you to share with others within your network.

Notification Of Privacy Policy Changes

We may update our privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Links To Other Sites

Our website includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourages you to carefully read the privacy policy of any website you visit. This privacy policy applies only to information collected by our website.

Public Forums

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We also have an engineering blog, which is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to this blog. You will need to contact or login into the third party application if you want to remove the personal information that was posted to the comments section. To learn how the third party application uses your information, please review its privacy policy.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us via email at help@aweber.com or via postal mail at 1100 Manor Drive Chalfont, PA 18914, USA.