Home > Support > Knowledge Base Home > Customers > Messages > Personalization
Home > Support > Knowledge Base Home > Customers
Home > Support > Knowledge Base Home > Customers > Messages


Search the Knowledge Base:


[Advanced Search]

Browse by Category



How Do I Personalize My Messages?


You can personalize your messages with your subscribers' names, email addresses and other information.

Watch a Video


Share This Video



Step by Step Instructions


While editing a message, click the Personalize link, located to the upper right of the section that you are editing:



A list of variables will appear. Click on the variable you want to use and it will be inserted into your message wherever your cursor was.

Or, you can type the variable into your message wherever you want it to appear.

See what the personalization variables represent.

Tips And Tricks For Better Personalization:


Since you may not have captured the names of every one of your subscribers, you need to be careful how you use name personalization in your messages.

Always make sure that your message makes sense even if there is no name to insert. Be especially careful with commas and other punctuation.

For instance if you type a greeting line as:

Hello, {!firstname},

Then a subscriber whose name you don't have would get a message that started out:

Hello, ,

Looks strange, doesn't it? To eliminate the odd appearance of the extra comma, only use one comma:

Hello, {!firstname}

This way John Doe's e-mail will read:

Hello, John

A subscriber whose name you don't have will get an e-mail that starts:

Hello,

Much better.


Still Have Questions?

If after reading this article you still have questions, contact us for a personal response from our Customer Solutions team.

Related Articles