Home > Support > Knowledge Base Home > Customers > Subscribers
Home > Support > Knowledge Base Home > Customers > Subscribers > Add / Remove
Home > Support > Knowledge Base Home > Customers


Search the Knowledge Base:


[Advanced Search]

Browse by Category



How Do I Import a List of Subscribers?


You can easily import a list of subscribers via the Import page of your AWeber account.

If you're transferring your subscribers from another email marketing service, it's a good idea to make sure that your subscribers know they'll need to confirm to continue getting your messages, and make it clear to them the benefits of staying on your list. You can even offer a reward for confirming!

For more on preparing your list for the import process, take a look at: What Should I Consider When I Import Subscribers?

Watch a Video

Share This Video

Step by Step Instructions

  1. First, make sure that you are working in the correct list (you can check what list you are in in the upper left of the page next to Current List), then choose Import under the Subscribers tab.



    You may see a warning box instructing you to go customize your confirmation message. If you do, click the button in that box to take care of that before continuing.



    When you perform an import, a confirmation message is sent out to the list that you add, so make sure that the confirmation message is something that they will recognize and respond to. If your entire list of subscribers have already confirmed their subscription using a similar process as AWeber, we can explore importing them without sending an additional confirmation message. If you do not see this warning, simply go on to the next step.
  2. Now you will want to get your list of subscribers and copy them. We recommend copying from a file on your computer, ideally a spreadsheet created with Excel, Open Office, or the like, but any consistent format is fine. You can just highlight the list of subscribers (in a spreadsheet, you can highlight multiple columns and rows without worrying) and copy them.



    Once you have copied them, paste them into the Subscribers area on the Import page in your AWeber account.

  3. As you scroll down, you will see the Delimiter field.



    This is the character or series of characters that separates one column of data from another in your import. By default, this will read "TAB", which is compatible with most spreadsheet programs - if you used Excel or something similar, just leave the delimiter as TAB. If you entered your information directly into the Subscribers area, or copied from a text file instead of a spreadsheet, you may well have a different delimiter. For example, you might use commas to separate email address and name like so.



    In this case, you would replace "TAB" with "," (Note: Not the word "comma") to indicate that you were using a comma as your delimiter.

  4. The last field on this page is the source of the list. This is used in our manual review process, so while this doesn't have to be an essay, it should be clear. Remember that we are interested in having on file HOW these people requested to join your list. "Filled out a form in person at a trade show" is better than "These people want to be on the list," for example.



    Once you have entered the source of the subscribers, hit Next to go to the next step.
  5. If you would like to import any custom fields (such as phone number), you can create these fields under the My Lists tab, Custom Fields (If you do not need to add any custom fields, skip this and go to step 6).



    Just give the custom field a name and click the Plus button to add the field.



    Once you are done adding fields, you can go back to the Import page (under the Subscribers tab) and your information should still be there!
  6. Once you have come back to this page (or if you never left), you will see the first entries from each of your columns of data alongside some drop down menus. Simply select the field that the data should be saved to in each row from the drop down (if the "Subscriber Data" is an email address, choose Email, if it is a name, choose Name, and so on).



    Note: If you do not see one of your columns on this page (for instance, if there was only one row, but you provided name and email in your import), hit the Previous button to go back, and double check your delimiter (step 3 above).

    Once you are done here, click Save.
That's it! Please keep in mind that we have both an automatic and a manual review process, so it may take a few hours for your import to be processed. You can check on the status of your import at the bottom of the import page.


Still Have Questions?

If after reading this article you still have questions, contact us for a personal response from our Customer Solutions team.

Related Articles