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How Can I See How Many Undeliverables Were in My Import?


You can easily find out how many subscribers from your latest import were undeliverable on the Search Subscribers page of your account.

Step By Step Instructions

  1. Under the Subscribers tab, click Search.

  2. Here, you'll want to set your first search term to: "Add Method" "is" "Imported":

  3. The next two search terms should identify the date of the import. The first should be "Date Added" "is on or before" "(Import Date)", and the second should be "Date Added" "is on or after" "(Import Date)".

  4. Finally, set the last search term to "Stop Method" "is" "Undeliverable", then hit Search. This will pull up a list of every undeliverable address from that import.

If you want to compare this against the number of total subscribers that you imported, you can find that number either by not using that last search term above, or by simply checking the bottom of the Import page under the Subscribers tab.


Still Have Questions?

If after reading this article you still have questions, contact us for a personal response from our Customer Solutions team.

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