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Where Do I Find Out How Many Complaints I've Received?


There are two ways AWeber informs users about complaining subscribers:
In the Control Panel
By Email
By reviewing the two, your complaint rate can be determined, so that you can review the performance of your messages, be aware of potential issues, and better understand your subscribers.

This in turn can help you to optimize your email campaigns.



Reviewing Complaints in the Control Panel


To review complaints for broadcast messages in a campaign:

Go to the Broadcast page by choosing Broadcast under the Messages tab in your account.



Under the Sent Broadcasts section, you can see your complaint rate under the "Complaints" column.



The percentage you find within that field will indicate how many of the total sent were complained about for the sent message you're reviewing.



Reviewing Complaints By Email


When complaints are made about your follow up messages, AWeber will periodically send you an email message.

Along with a brief explanation of feedback loops, the message gives information on:
The List Containing the Messages Complained About
The Number of Complaints Received Over a Period of Time
The Total Number of Complaints Received
Since, as opposed to broadcast messages, which are sent once at a specific point of time, follow ups are sent continually over a period of time, these emails will keep you up to date on complaint trends for your messages.



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