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How Do I Get Notified of Unsubscribe Comments?


When our subscribers decide that they no longer want to receive our email and click on the unsubscribe link, it can be very helpful to receive feedback on why they made that decision.

Unsubscribe comments can provide us with information to improve our campaigns in order to help engage and retain our subscribers.

Step By Step Instructions


Under the My Lists tab, choose List Settings.



Scroll down and enter a name and email into the Notifications fields, and click the Add button:



Now, when someone unsubscribes and provides feedback as to why they are doing so, we will email that feedback to you.

Note that you will not be notified when someone unsubscribes silently (by not leaving any feedback when they unsubscribe). In addition, enabling Notifications for your account will also send you a notification each time a new subscriber joins your list.

As your list grows, you may find these notifications starting to pile up. In order to manage these, you may want to set up a filter in your email client that places these notifications in a separate folder. The notification emails always have a subject line that begins with:

AWeber YOURLISTNAME

If you want to filter unsubscribe and new subscription notifications separately, note that unsubscribe notifications always have a subject beginning:

AWeber YOURLISTNAME: This Lead Unsubscribed:

While new subscriber notifications have a subject that begins:

AWeber YOURLISTNAME.control panel:



For more information about how to set up mail filters, please consult your email client's help documentation.


Still Have Questions?

If after reading this article you still have questions, contact us for a personal response from our Customer Solutions team.

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