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How Do I Whitelist My Address?
We have established and maintain relationships with ISPs to ensure the best possible deliverability for our messages.
Whitelisting is one of many steps that we take to get your messages to your subscribers. You don't need to whitelist your address or IP with ISPs - you're covered by our whitelisting.
User-Level Whitelisting
Individual recipients, however, may have additional message filtering set up beyond what the ISP does. And you can and should take steps here to ensure that your subscribers are whitelisting your address in their email client. That way, you reduce the likelihood of your mail being filtered to their junk folder.
To help guide you, here are examples of how individuals can whitelist your address in different email programs:
Mozilla Thunderbird
By default, Thunderbird will not mark your messages as junk if you are in your subscriber's Address book.
Thunderbird users can check their settings at Tools > Junk Mail Controls:
To add you to their address book, subscribers should create a New Address Book Card under File > New...
Yahoo Mail (Old Version)
Yahoo users should create a filter to direct all messages from you to their inbox.
To do this, they:
- Click on the Options link on the right side of the page.
- Click the Filters link that appears to the right.
- Click the Add link.
- To the right of the from contains line, enter your email address and click Add Filter.
View a Screenshot WalkthroughYahoo Mail (New Version)
Users of the new Yahoo Mail should also create a filter.
Yahoo currently redirects you to the old Yahoo Mail interface to set up the filter, but in the future should integrate the Add Filter page directly into the new interface.
Hotmail
Hotmail uses a "Safe List" that your subscribers should add you to:
- Click the Options link on the right side of the interface.
- Choose Mail from the left side of the Options page.
- Click Junk E-Mail Protection.
- Click Safe List.
- Type the sender's email address into the box and click Add.
View a Screenshot WalkthroughWindows Live Hotmail
Not surprisingly, Windows Live Hotmail works similarly to the old Hotmail:
- Click the Options link at right and choose More Options from the dropdown.
- Choose Allowed and Blocked Senders.
- Click Allowed Senders.
- Type the sender's email address and click Add to List.
View a Screenshot WalkthroughGMail
GMail will automatically deliver mail from a user's Contacts list to the inbox.
To add a contact:
- Click the Contacts link at left.
- Near the top of the page click Create Contact.
- Enter the contact's name and email address, and click Save.
View a Screenshot WalkthroughAOL Webmail
AOL has a "Custom Sender List" that users can specify.
However, to use the Custom Sender List, users must choose to accept mail ONLY from their custom senders, or to reject mail ONLY from their custom senders.
So, you need to make sure they are set to receive mail from All Senders:
- Click the Settings link at the top of the page.
- Choose Spam Controls from the options at left.
- Under Additional Spam Filters click Control From Whom I Get Email.
- A popup appears - choose the first option (Allow mail from all senders).
- Click the green Save button.
View a Screenshot WalkthroughStill Have Questions?
If after reading this article you still have questions, contact us for a personal response from our Customer Solutions team.Related Articles
- How Does AWeber Get Such Good Deliverability?
- How Do I Check My Messages For Content Filtering Issues?
- What Is Content Filtering?
- How Do I Set the "From" Address On My Messages?
