I’m sorry for any inconvenience. This maintenance set up infrastructure that will allow us to roll our features we’re currently working on. As with any new features, you’ll find these announced on this very blog when they are released.

Thanks again for your understanding.

Maybe you can also make a blog post to inform us of these features?

I suppose that’s where longer term planning helps. Just a thought Justin - don’t you normally send a notification email about these downtimes as well? I didn’t see one but that’s because I’ve been away for a while due to a close family bereavement.

One thing I would say - because I think Justin and his team are too polite to refer to it… I personally do not think there is any need for the offensive words that were used in the first comment - surely your ‘anger’ can be expressed without resorting to gutter language?

Thanks for your frank criticisms. It’s good to see these maintenance sessions from all points of view.

Glenn, I’m sorry about your web form; however, this blog is not the only tool we used to tell users about the maintenance.

Starting on Thursday the 28th, all users logging into AWeber were shown a notice about the maintenance session prior to being redirected to the control panel. Unless you were logged in continuously from Wednesday through Saturday you should have been shown that message. If you did login sometime on or after Thursday and believe you weren’t shown that message, please get in touch with us so we can investigate.

T.M., maintenance doesn’t have to do with something not being “correct” when we introduced AWeber nine and a half years ago. Suggesting that is kind of like saying that reshingling my roof, or adding a deck, means that my house wasn’t built “correct” originally. Like any web application, as we service more users and add more functionality, we have to set aside time now and then to update software, or move servers.

Trust me, nobody here at AWeber likes making the control panel inaccessible for any length of time. But occasionally we have to do things that necessitate that, and we try to make those times as pain-free as possible for users. I’m sorry this session wasn’t pain-free for you.

We do try to keep occurrences of system maintenance to a minimum, and there have only been six (6) such sessions scheduled since Thanksgiving 2006. I’m sorry about two of those coming so close together, but we felt two sessions were better in this case than one longer one.

Thanks again to both of you for being honest and letting us know how you feel about our maintenance practices.

Dylan,

I know you are and on behalf of everyone here, thank you much. We really appreciate it.

The way it seems, I think I was better off with freeautobot. They used to do the same thing, but at least it wasn’t running me for $20 a month.

But it really seems like every month somethings getting updated, as if your system was not 100% correct when you initially introduced it. I dunno. Maybe I’m a skeptic, but when I’m spending money on something, I want access to it ALL THE TIME, or else, I’d want to be duly compensated for time in which I cannot do my email marketing and research, because you guys are ALWAYS maintaining something on the site.

Why wasn’t I emailed about this in advance? Like, an hour or two warning?

That shouldn’t be too hard, right? I mean this IS a freaking AR service, right? Am I supposed to check this f**king BLOG everyday?

This isn’t the first time this system has glitched on me and cost me seriously, either. For all the good things AWeber does, shit like this really chaps my ass…