Happy Holidays: Support Hours & Some Holiday Photos

As the holiday season arrives, our team looks forward to spending time with our friends and families.

As a result, we will be taking some time off for Christmas and New Year’s:

After Christmas, we’ll be back at 9AM EST on Saturday, December 26 to answer your questions by phone, email and livechat. After New Year’s, we’ll be back at 9AM EST on Saturday, January 2.

If you have any questions on those holidays, email us and we’ll get you an answer when we return.

You can also use the Knowledge Base to get answers to many common (and not-so-common) questions. In many cases, you’ll even find screenshots and step-by-step walkthroughs. You may find the answer you’re looking for there!

As always, we will be monitoring the system and the support inbox to address any critical issues.

Sharing a Little Holiday Spirit…

For some, the holidays are decidedly about gifts, eating, and relaxing. That’s just fine, and we hope everyone has an opportunity to enjoy a bit of each!

But as we celebrate, grateful for what we have, it’s hard not to acknowledge that there are families out there who will have a difficult time doing much of any of the above.

With this fact in mind, we held our first food drive this fall, donating about 250 pounds of food to Philabundance. As we were wrapping things up, someone quipped, “Can’t we just do this all the time?”. Instead, we rolled right into a holiday toy drive. Just last night, we dropped off “the goods” at the the Philadelphia Ronald McDonald House.

Here are some photos from both drives, plus some random seasonal pictures from around the office:

We’d like to wish “Happy Holidays” to all of our customers and readers. We look forward to joining you, refreshed, for another year of successful email marketing!

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One Comment

  1. Peter Netz Lassen

    Hi Aweber,

    Thank you for always providing a solid and good product and service!

    I wanted to share a new year idea to optimize your time by un-subscribe to newsletters.

    Not the important ones (Those from Aweber) – I like to keep up with important stuff..

    But you know … You find a super deal or an idea lets say some tools for your business… You buy the product read and implement it

    Then after a short while the person or company that you purchased the product from keep sending you offers and affiliated stuff that might or might not be relevant to the thing you bought (in most cases … it’s NOT relevant).

    So what you actually signed up for and have invested in is not there anymore… Now your time is spend reading offers on everything else..

    And the person don’t have a second list “Customer only” that you can stay on… in case you wanted to get updated on the first thing you paid for!!

    That is A HUGE time saver… my advice to 2010 people… Don’t be afraid to unsubscribe to maillists that no longer supply relevant info for what you signed up for! “The well is dry” :)

    I started contacting those vendors that do this and ask them to keep me posted when there are any news or updates are available for the product I paid for! Then it’s their problem to find a solution to keep me in the loop as a customer… or to let me go.

    I give them the reason why I just unsubscribed to the newsletter …

    Happy new year to all

    12/26/2009 7:04 am

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