Do You Make These Mistakes In Your Email Footer?
by Justin Premick on February 21st, 2008It’s been a while since we’ve picked apart an email campaign.
I’m not really a fan of being negative, but a great example of what not to do came across my desk the other day, and I can’t help but share it with you.
Please don’t make the same mistakes with your email footer that these guys did.
Continue reading “Do You Make These Mistakes In Your Email Footer?”
Comments: 32
Why AWeber Doesn’t Have a Sales Team
by Marc Kline on December 11th, 2007
Our Education Team is here to provide free marketing resources such as this blog, our Knowledge Base, and our live seminars.
Besides us, here at AWeber’s offices there is also our Customer Solutions team, available to solve problems and offer advice, and our Development Team, the geeks (as we so affectionately call them) who power an evolving feature set and who we owe credit for keeping things running smoothly.
But isn’t there a piece missing? Where is the team of hawkish marketers sealing deals then taking names (and credit card numbers)?
Continue reading “Why AWeber Doesn’t Have a Sales Team”
Comments: 7
Do Your Post-Purchase Emails Alienate Customers?
by Justin Premick on November 12th, 2007
It happens all too frequently.
A business puts in the time and expense of getting a customer to their website or store, establishes trust and credibility, and gets that person to make a purchase. Which brings them to that critical first post-purchase contact.
Do they use it to provide more value? To reinforce the buying decision? Show the customer how the purchased product is even more valuable than they thought?
Nope.
Continue reading “Do Your Post-Purchase Emails Alienate Customers?”
Comments: 13
What Can Barack Obama Teach Us About HTML Email?
by Justin Premick on November 7th, 2007As an individual? Probably not much. But as a marketing example, possibly quite a bit.
A couple months ago, we posted about a possible compromise in the Text vs. HTML debate.
Inspired by a MarketingExperiments study on formatting, we discussed the idea that not all HTML was created equal, and that you might improve response by using a “Lite” (or if you prefer, “Text-y”) HTML — taking some advantage of HTML’s formatting flexibility while preserving much of the overall simplicity of Text.
Continue reading “What Can Barack Obama Teach Us About HTML Email?”
Comments: 3
Six Ways To Screw Up A Customer Email
by Justin Premick on October 4th, 2007
Working with email as much as I do, I’m encouraged to see so many people doing the right things:
- Getting explicit permission
- Providing valuable, relevant communications
- Building trust; treating subscribers like people (and not like numbers)
- (the list goes on)
So when I get a marketing email from someone who isn’t doing these things, someone who’s doing all sorts of harm to their brand by breaking some of the “rules” (intentionally or not) of good email marketing, it hurts. As an email marketer, I find messages like this frustrating and offensive.
But rather than fume or shake my head about it, I figured it’d be helpful to show what they’ve done wrong, and how you can do better.
Continue reading “Six Ways To Screw Up A Customer Email”
Comments: 66
Text and HTML: Why Not Both?
by Justin Premick on September 25th, 2007
Just when you think a hotly-debated topic like whether to send messages in plain text or HTML has died down, along comes another angle to look at.
This time, the folks at MarketingSherpa bring us a case study from minor-league baseball where a combination of Text AND HTML messages boosted ticket sales over 260%.
So how do you incorporate this new data into your decision to use Text or HTML?
Continue reading “Text and HTML: Why Not Both?”
Comments: 10
How Email Is Used to Promote Conferences
by Marc Kline on June 28th, 2007
Our client EuroSciCon organizes events for life scientists where they can present and discuss cutting edge topics. Email marketing helps them to quickly and effectively promote meetings on cutting edge topics.
Today’s case study illustrates a real-life example of how email can be used to send information published to a blog or web page out to the subscribers when they need it.
Continue reading “How Email Is Used to Promote Conferences”
Comments: 1
Vonage Reminds Us Why Permission’s Not Optional
by Justin Premick on June 26th, 2007Here’s a Grade-A example of why permission matters, and why only you can give permission to someone to email you.
I was going through Google Reader this morning and found my subscriptions littered with posts blasting Vonage for a Tell-a-Friend system that they had set up.
Continue reading “Vonage Reminds Us Why Permission’s Not Optional”
Comments: 23
Even The Big Guys Make Mistakes
by Justin Premick on January 18th, 2007We’ve all done it.
We spend an hour (or longer) carefully crafting an email marketing campaign, reading over copy countless times, and we press “Send.” The message goes out.
And then we see it. A blank subject line. Or maybe the wrong image inserted into the message body. Or the wrong date. Or we sent the message to the wrong subscribers.
And then we start to panic.
Continue reading “Even The Big Guys Make Mistakes”
Comments: 15
Analyzing Campaign Statistics
by Justin Premick on November 17th, 2006At AWeber we compile subscriber and message statistics into 19 reports that customers can view and download in their accounts.
Sometimes customers overlook the reports because they’re not sure how to use them to improve their email marketing campaigns.
Let’s take a look at an example of a report - in this case, the “Follow Up Status - Unsubscribed” one - and what we can glean from it.
Continue reading “Analyzing Campaign Statistics”
Comments: 1
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