System Maintenance Thursday Early AM
New Features - Tom Kulzer (AWeber CEO) - May 9th, 2007 - PermalinkThe final stages of an extensive network facilities upgrade are to be completed Thursday. Over the past month our technical team has been migrating our servers from 2 locked cabinets into a private cage with 6 cabinets. This will allow for continued scaling to keep up with the millions of daily website hits and the introduction of several powerful new features and services.
Schedule:
- Thursday 5:00 am - 9:00 am EST May 10th.
During this time the customer and affiliate control panel areas of the website may be intermittently unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc.
Thank you for your patience during this time period.
For those that like seeing behind the scenes I’ve included a few early pictures of the cage build out process below. The first picture in the grey cabinet is an older view of one of the two cabinets we’re moving out of. The private cage setup that follows in the other 5 pictures is about 50 feet from the original cabinets at our colocation facility provider. The cage pictures were taken about a month ago as we begin the build out, the guys have been too busy with the build out to take more recent ones.
One of 2 original cabinets we’re growing out of.
Build out supplies and the new private cage in the background.
Very neat and orderly wiring for our remote KVM switch which permits secure offsite management.
Empty cabinets waiting to be filled up with servers.
Close up of some overhead wiring for the KVM switch network.
NOTE: System maintenance was completed without incident on May 10th.
This entry was posted on Wednesday, May 9th, 2007 at 1:08 pm and is filed under New Features. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.
May 10th, 2007 at 6:54 am
Wow! Pretty nice
Keep up the good service!
May 11th, 2007 at 6:15 am
wow. thanks for giving me a glimpse of the scope of your operation!
May 15th, 2007 at 9:13 am
Thanks for the photos. We enjoy your service
May 15th, 2007 at 9:13 am
I had no idea AWeber was such a fine tuned machine but I always knew we were in good hands! Thanks
May 15th, 2007 at 9:13 am
Very impressive. You guys are doing good! Keep it up. I’m happy I signed on with you.
May 15th, 2007 at 9:14 am
Thank you for the updates!
It’s good to be in the loop for one of the most important tools I use!
May 15th, 2007 at 9:15 am
Aweber rocks! They have a great service, the world’s coolest CRM (all my emails, chats, calls are logged and available for me to look at for years - I sure wish you’d productize that for us), and now, slick pictures of shiny hardware on their blog.
Of all my vendors (hosting services, email, credit cards etc), aweber has the highest UP time.
May 15th, 2007 at 9:15 am
I couldn’t run my business without Aweber.
May 15th, 2007 at 9:15 am
Superb! Aweber clients - please stick with these guys, I’ve seen Aweber go from strength to strength and I owe a major part of our success to them.
May 15th, 2007 at 9:17 am
That’s exciting stuff guys! If I wasn’t so busy running my own business, I’d want to come and work with you guys! Seems like a great environment to be in. Keep up the expansion!
May 15th, 2007 at 9:17 am
Personally, i would have put the Flux capacitor in the Air tight freezer cabinet…. If you see the Doc, dont mention the war !
May 15th, 2007 at 9:20 am
Thanks for showing the nuts and bolts of how you keep us going!
May 15th, 2007 at 9:21 am
Seeing all that is the reason I’m glad that you do it and I don’t have to. Thanks
May 15th, 2007 at 9:28 am
Great stuff! It’s amazing to see the pics. I love Aweber!
May 15th, 2007 at 9:28 am
Those are some pretty nice guts.
May 15th, 2007 at 9:30 am
Tom and gang,
It is amazing to see how you continue to deliver such top quality service, and outstrip the competition year after year.
Keep up the great work!
May 15th, 2007 at 9:33 am
Great to see some of the hardware. I like the fact that you took the time to make contact with us. Thanks
May 15th, 2007 at 9:34 am
Wow, I thought the whole thing was run by squirrels! That’s some raw computing power there… nice to have a look behind the scenes.
May 15th, 2007 at 9:34 am
You guys rock I recommend you to everyone I talk to whether I have my affiliate link in place or not. Keep on Keepin on!
May 15th, 2007 at 9:35 am
Fantastic, but I am glad that I am not the network guru.
May 15th, 2007 at 9:35 am
That’s neat! Thanks for sharing your behind-the-scenes info.It looks massive…
May 15th, 2007 at 9:38 am
Very impressive! Thanks for sharing the photos. Your assistance is greatly appreciated.
May 15th, 2007 at 9:41 am
I love Aweber! As usual you are one of the best.Thanks!
May 15th, 2007 at 9:45 am
Wow, it is great! You make me realize that you provide better service in future. Thanks your behind scenes info, very appriaciate it…
May 15th, 2007 at 9:47 am
Looks very neat and orderly. I am impressed and the fact that you
want to show it is the sign of seriousness and committment. Thanks!
May 15th, 2007 at 9:48 am
wow! Is there any way to make your newsletter templates updated and attractive and eye-catching… and easy to use! The background technical stuff is fantastic, but the user communication, especially what is communicated to our customers through your templates is UGLY!!! and a pain to use if you are not a techie!
thanks
May 15th, 2007 at 9:54 am
Ball Bearings Boys, It’s all Ball Bearings. Now prepare that Fetzer valve with some 3-in-1 oil and some gauze pads. And you’re gonna need about nine quarts of anti-freeze, preferably Prestone. No, no make that Quaker State.
May 15th, 2007 at 9:56 am
Hi Guys!
That really looks great! I am glad you know all about this stuff because we really need you. Thanks for sharing this information!
May 15th, 2007 at 9:59 am
You have NO idea how your business and all of your services have change the way I do MY business! Yeahhh…keep up the great work and upgrades. Expand, expand, expand!
May 15th, 2007 at 10:02 am
Good job aweber! Really satisfied with your service so far!
May 15th, 2007 at 10:04 am
Thank you again for being NUMBER ONE IN Customer Service and Support
You are Awesome!
May 15th, 2007 at 10:18 am
Congratulations! It is a pleasure working and growing with you!
May 15th, 2007 at 10:21 am
Sweet wires and boxes and plugs and thingies. Wondering how many times my email campaigns have circulated through those circuits. Ah - immortality.
May 15th, 2007 at 10:25 am
I’m a bit concern with the wiring done on the KVM switch. The cables appear to drop directly into the equipment. ISO 9000 compliance requires a larger bend radius to protect the integrity of the cable. Perhaps a service loop or an "S" like drop would be optimal.
May 15th, 2007 at 10:31 am
Comforting to know you have all the right systems in palace to help my business grow even further!
May 15th, 2007 at 10:32 am
Dedicated servers, dedicated to a dedicated business. It’s no less than I would have expected. Thanks for the insight and feedback.
May 15th, 2007 at 10:34 am
Wow! what an eye opener…
Thank you for the effort.
May 15th, 2007 at 10:48 am
AWEBER IS AWESOME! Thanks so much for sharing. That is what it is all about. Chinese Proverb: "When someone shares something of value with you and you benefit from it, you have a moral obligation to share it with others".
May 15th, 2007 at 11:15 am
Thank you for sharing. I have been super pleased with your service & am excited to share this with my team.
May 15th, 2007 at 11:21 am
great what we need now is the "floating technology" email boxes
keep up the good work.
Rgds Stefan
May 15th, 2007 at 11:26 am
I noticed a few things wrong! Several wires are mis connected.
One server seems to be in back wards and the left handed spangle
adapter is the wrong part. It should be xzor328, instead you mounted
xyor326, common mistake and easily rectified. However as it all seems
to be working ok, I would advise you to leave it alone and go with the existing configuration.
May 15th, 2007 at 12:12 pm
If you can’t explain something simply, you don’t know enough about it.
(~ Albert Einstein).Of course this was written in another era. Haha.
I’m the kind of person who wants to put the key in the car and drive. I let others take care of what’s under the hood. Aweber has been so easy to drive for this non-techie. Thank you.
May 15th, 2007 at 12:59 pm
Never regret since I signed up
Thanks for the excellent support.
May 15th, 2007 at 1:08 pm
What I like most about AWeber is that I don’t have to worry about my emails champaigns. I can concentrate on other aspects of my online business knowing that emails will be sent when emails should be sent. Nice pics!
May 15th, 2007 at 1:13 pm
Thanks guys for sharing this behind the scenes photos. Very interesting!
May 15th, 2007 at 1:26 pm
This is such a wonderful thing for you to do. Thank you, I feel like the new girl coming to orientation for my new job!
May 15th, 2007 at 1:31 pm
Thanks for a look behind the scenes!
I wouldn’t take my business anywhere else.
May 15th, 2007 at 1:46 pm
Wow.
All I can say (apart from ‘wow’) is thank you!
Your service rocks, it’s a VERY important spoke in my marketing wheel.
You treat us good. I like that.
Stay excellent!
May 15th, 2007 at 2:08 pm
The pics really put things in perspective. Thanks again for all that you do.
May 15th, 2007 at 2:19 pm
I agree with stefan’s comment (above).
It would be nice to be able to create "float-in" style opt-in forms to capture leads.
May 15th, 2007 at 2:21 pm
Thank you - once again putting your customers first. I appreciate that.
May 15th, 2007 at 2:23 pm
I agree with what Stefan said (above).
It would be nice to have the ability to create "fly-in" or "hover" type opt-in forms that cannot be detected by pop-up blockers and PPC search engines (such as Google Adwords).
May 15th, 2007 at 2:35 pm
Thanks for the help that you give me when needed.
May 15th, 2007 at 2:38 pm
Stefan and Tickets,
"Hovering" web forms are actually something we’ve offered for a while now
To create one, go to your account’s Web Form page:
https://www.aweber.com/users/webform
and choose the "popover/hover" type while creating your form.
May 15th, 2007 at 3:03 pm
I have only been with you for a couple of months, and
find what you done very impressive!
May 15th, 2007 at 3:20 pm
Thanks for all the help in getting my business to the place it is now. AWEBER is the best.
Keep up the great work!
May 15th, 2007 at 3:32 pm
Very Impressive operation. Your customer service is excellent.
I appreciate you!
May 15th, 2007 at 3:39 pm
Thanks for providing the services you do. It’s valuable to get messages out to my clients on a timely basis.
May 15th, 2007 at 4:46 pm
You guys do a great job. Thanx!
May 15th, 2007 at 5:06 pm
One word summary of aweber for quality service and support…Magic!
May 15th, 2007 at 5:09 pm
Stefan and Tickets,
What Justin didnt mention is that you can run several different hover forms and get separate effectiveness stats for each… in other words, split testing.
Yep, I admit it… I’m a fan of Aweber!
May 15th, 2007 at 6:46 pm
You guys rock!
Yeah you rock!
Cause, you make it work from stock!
You’re the greatest Mr. aWeber…
Yes! You are!
We sure ‘preciate your service
and the style of your smile
You’re the GREATEST Mr. aWeber
Yes! You are!
May 15th, 2007 at 7:32 pm
Awesome! Just when I thought you couldn’t get any better you DO
Thanks for all your hard work, LOVE your service!
May 15th, 2007 at 8:08 pm
Great Job! As someone who works in the network engineer environment, I can see the excellent workmanship!! Keep up the great work and stay number 1 in your arena.
May 15th, 2007 at 10:48 pm
Thanks, Team.
Your reliability is always greatly appreciated by us.
May 15th, 2007 at 11:56 pm
Anyone who knows me has heard this before.
I LOVE Aweber!!!
May 16th, 2007 at 2:28 am
Congratulations on your upgrade.
I personally have not experienced any problems, in fact I have recommended aweber.com to several other ezine publishers.
Good luck.
May 16th, 2007 at 6:49 am
I’ve noticed an improvement in user friendliness in the past year or two which is appreciated. AWeber is going from strength to strength and I’m delighted to be on the receiving end of it.
May 16th, 2007 at 8:20 am
thank you for showing this. keep up the good work!
May 16th, 2007 at 10:49 am
You are the ONLY autoresponder service I recommend to clients and colleagues. This just shows why.
A suggestion… I’d like to be able to say and layout the welcoming message in the verification email more than is possible at the moment. 10 lines is very limiting when a line can be taken up by the spacing between paragraphs.
I like to remind people why they decided to subscribe and what they can look forward to so they are more inclined to hit the subscription link. Your limit of 500 characters and 10 lines is very limiting.
Otherwise, I love everything you offer and the fantastic advice you provide.
Cheers.
May 16th, 2007 at 3:23 pm
Well done guys. It is great to see you are a real live flesh and blood it company. I really want to see a happy smiling proud geek in the pic as well or don’t they photograph real well.
May 16th, 2007 at 8:32 pm
Very impressive guys. AWeber is one of the best investments I have made for my business.
May 18th, 2007 at 7:04 am
I never know how the server looks like until I see those pictures. It’s really an eye opener for me.
May 19th, 2007 at 4:50 pm
Your team is the BOMB. I would not have near the success and freedom I have without your service. I am glad to see the human touch behind the servers. I never have any doubt if my emails are going to get through to those who are waiting for info from me and my team.
You’re all part of my Team, Thanks
May 19th, 2007 at 9:16 pm
It is nice to know what goes on behind the scenes. More work than one
can imagine. Thank you for taking the time to share with us.
May 19th, 2007 at 11:56 pm
wow….you guys have a great set up. I now have a reason to trust you for your awesome service.
May 20th, 2007 at 3:58 pm
Thanks for letting us know some of what goes on behind the scenes to deliver a great service.
Keep up the good work
God bless.
May 21st, 2007 at 1:00 am
Justin,
Your entire system has been user friendly and support is awesome. All the features and effective system pro marketers require. Thanks for everything everyone does behind the scenes.
May 25th, 2007 at 8:12 am
[…] Mentioned in other posts our technical team has been hard at work behind the scenes making continued upgrades to our infrastructure. Most of the time this can be done transparently, sometimes not. […]
May 30th, 2007 at 6:53 am
I love that you all took the time to let us know how tightly run AWeber is and took the time to post the pictures. Thanks everyone….you are all wonderful!
June 12th, 2007 at 9:34 pm
Your ‘behind the scenes’ view is as impressive as your staff is helpful. Obviously state of the art for today’s standards. Keep up the good work!
November 20th, 2007 at 5:21 pm
Thanks a lot,
for the help, I’m a Newbie it takes me a little bit longer.
But I’m getting there.