System Maintenance Thursday Early AM

The final stages of an extensive network facilities upgrade are to be completed Thursday. Over the past month our technical team has been migrating our servers from 2 locked cabinets into a private cage with 6 cabinets. This will allow for continued scaling to keep up with the millions of daily website hits and the introduction of several powerful new features and services.

Schedule:

During this time the customer and affiliate control panel areas of the website may be intermittently unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc.

Thank you for your patience during this time period.

For those that like seeing behind the scenes I’ve included a few early pictures of the cage build out process below. The first picture in the grey cabinet is an older view of one of the two cabinets we’re moving out of. The private cage setup that follows in the other 5 pictures is about 50 feet from the original cabinets at our colocation facility provider. The cage pictures were taken about a month ago as we begin the build out, the guys have been too busy with the build out to take more recent ones.
One of 2 original cabinets One of 2 original cabinets we’re growing out of.
Cage build out. Build out supplies and the new private cage in the background.

Punch panel wiring. Very neat and orderly wiring for our remote KVM switch which permits secure offsite management.
Power strips Empty cabinets waiting to be filled up with servers.
Overhead wiring Close up of some overhead wiring for the KVM switch network.

NOTE: System maintenance was completed without incident on May 10th.

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By: Tom Kulzer (AWeber CEO)
CEO and Founder

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82 Comments

  1. Sebastian Foss

    Wow! Pretty nice ;) Keep up the good service!

    5/10/2007 6:54 am
  2. Dale Richmond

    wow. thanks for giving me a glimpse of the scope of your operation!

    5/11/2007 6:15 am
  3. Cheap Airfare

    Thanks for the photos. We enjoy your service

    5/15/2007 9:13 am
  4. Lise MacFadden

    I had no idea AWeber was such a fine tuned machine but I always knew we were in good hands! Thanks

    5/15/2007 9:13 am
  5. Dena

    Very impressive. You guys are doing good! Keep it up. I’m happy I signed on with you.

    5/15/2007 9:13 am
  6. Derek Huizinga

    Thank you for the updates!
    It’s good to be in the loop for one of the most important tools I use!

    5/15/2007 9:14 am
  7. Homeschool Education

    Aweber rocks! They have a great service, the world’s coolest CRM (all my emails, chats, calls are logged and available for me to look at for years – I sure wish you’d productize that for us), and now, slick pictures of shiny hardware on their blog.

    Of all my vendors (hosting services, email, credit cards etc), aweber has the highest UP time.

    5/15/2007 9:15 am
  8. Myrtha

    I couldn’t run my business without Aweber.

    5/15/2007 9:15 am
  9. Tom

    Superb! Aweber clients – please stick with these guys, I’ve seen Aweber go from strength to strength and I owe a major part of our success to them.

    5/15/2007 9:15 am
  10. Jason Cresswell

    That’s exciting stuff guys! If I wasn’t so busy running my own business, I’d want to come and work with you guys! Seems like a great environment to be in. Keep up the expansion!

    5/15/2007 9:17 am
  11. Jamie

    Personally, i would have put the Flux capacitor in the Air tight freezer cabinet…. If you see the Doc, dont mention the war !

    5/15/2007 9:17 am
  12. Sean Mize

    Thanks for showing the nuts and bolts of how you keep us going!

    5/15/2007 9:20 am
  13. William Martin

    Seeing all that is the reason I’m glad that you do it and I don’t have to. Thanks

    5/15/2007 9:21 am
  14. Nishant

    Great stuff! It’s amazing to see the pics. I love Aweber!

    5/15/2007 9:28 am
  15. Chad

    Those are some pretty nice guts.

    5/15/2007 9:28 am
  16. Jack Sinclair

    Tom and gang,

    It is amazing to see how you continue to deliver such top quality service, and outstrip the competition year after year.

    Keep up the great work!

    5/15/2007 9:30 am
  17. Brian Walsh

    Great to see some of the hardware. I like the fact that you took the time to make contact with us. Thanks

    5/15/2007 9:33 am
  18. Bob Rankin

    Wow, I thought the whole thing was run by squirrels! That’s some raw computing power there… nice to have a look behind the scenes.

    5/15/2007 9:34 am
  19. Small Business Internet Marketing Consulting

    You guys rock I recommend you to everyone I talk to whether I have my affiliate link in place or not. Keep on Keepin on!

    5/15/2007 9:34 am
  20. charles vaughn

    Fantastic, but I am glad that I am not the network guru.

    5/15/2007 9:35 am
  21. Galadriel

    That’s neat! Thanks for sharing your behind-the-scenes info.It looks massive…

    5/15/2007 9:35 am
  22. Al Shea

    Very impressive! Thanks for sharing the photos. Your assistance is greatly appreciated.

    5/15/2007 9:38 am
  23. Joseph Schurrer

    I love Aweber! As usual you are one of the best.Thanks!

    5/15/2007 9:41 am
  24. Meor

    Wow, it is great! You make me realize that you provide better service in future. Thanks your behind scenes info, very appriaciate it…

    5/15/2007 9:45 am
  25. Claude V.

    Looks very neat and orderly. I am impressed and the fact that you
    want to show it is the sign of seriousness and committment. Thanks!

    5/15/2007 9:47 am
  26. kw

    wow! Is there any way to make your newsletter templates updated and attractive and eye-catching… and easy to use! The background technical stuff is fantastic, but the user communication, especially what is communicated to our customers through your templates is UGLY!!! and a pain to use if you are not a techie!

    thanks

    5/15/2007 9:48 am
  27. SteveDan

    Ball Bearings Boys, It’s all Ball Bearings. Now prepare that Fetzer valve with some 3-in-1 oil and some gauze pads. And you’re gonna need about nine quarts of anti-freeze, preferably Prestone. No, no make that Quaker State.

    5/15/2007 9:54 am
  28. Kathy Rodriguez

    Hi Guys!
    That really looks great! I am glad you know all about this stuff because we really need you. Thanks for sharing this information!

    5/15/2007 9:56 am
  29. Laurie Ecklund Long

    You have NO idea how your business and all of your services have change the way I do MY business! Yeahhh…keep up the great work and upgrades. Expand, expand, expand!

    5/15/2007 9:59 am
  30. adib

    Good job aweber! Really satisfied with your service so far!

    5/15/2007 10:02 am
  31. Chuck Bartok

    Thank you again for being NUMBER ONE IN Customer Service and Support
    You are Awesome!

    5/15/2007 10:04 am
  32. Elvira

    Congratulations! It is a pleasure working and growing with you!

    5/15/2007 10:18 am
  33. Phil Dunn

    Sweet wires and boxes and plugs and thingies. Wondering how many times my email campaigns have circulated through those circuits. Ah – immortality.

    5/15/2007 10:21 am
  34. William

    I’m a bit concern with the wiring done on the KVM switch. The cables appear to drop directly into the equipment. ISO 9000 compliance requires a larger bend radius to protect the integrity of the cable. Perhaps a service loop or an "S" like drop would be optimal.

    5/15/2007 10:25 am
  35. Bryan Morris

    Comforting to know you have all the right systems in palace to help my business grow even further!

    5/15/2007 10:31 am
  36. Mike Russell

    Dedicated servers, dedicated to a dedicated business. It’s no less than I would have expected. Thanks for the insight and feedback.

    5/15/2007 10:32 am
  37. Dexter Liao

    Wow! what an eye opener…
    Thank you for the effort.

    5/15/2007 10:34 am
  38. Life Savers

    AWEBER IS AWESOME! Thanks so much for sharing. That is what it is all about. Chinese Proverb: "When someone shares something of value with you and you benefit from it, you have a moral obligation to share it with others".

    5/15/2007 10:48 am
  39. Michael Hamburger - NotMLM.com

    Thank you for sharing. I have been super pleased with your service & am excited to share this with my team.

    5/15/2007 11:15 am
  40. stefan katafai

    great what we need now is the "floating technology" email boxes

    keep up the good work.

    Rgds Stefan

    5/15/2007 11:21 am
  41. Jack Wallace

    I noticed a few things wrong! Several wires are mis connected.
    One server seems to be in back wards and the left handed spangle
    adapter is the wrong part. It should be xzor328, instead you mounted
    xyor326, common mistake and easily rectified. However as it all seems
    to be working ok, I would advise you to leave it alone and go with the existing configuration.

    5/15/2007 11:26 am
  42. Marilyn Jenett

    If you can’t explain something simply, you don’t know enough about it.
    (~ Albert Einstein).Of course this was written in another era. Haha.
    I’m the kind of person who wants to put the key in the car and drive. I let others take care of what’s under the hood. Aweber has been so easy to drive for this non-techie. Thank you.

    5/15/2007 12:12 pm
  43. Kanicen

    Never regret since I signed up :) Thanks for the excellent support.

    5/15/2007 12:59 pm
  44. Ginkgo Biloba

    What I like most about AWeber is that I don’t have to worry about my emails champaigns. I can concentrate on other aspects of my online business knowing that emails will be sent when emails should be sent. Nice pics!

    5/15/2007 1:08 pm
  45. Francois du Toit

    Thanks guys for sharing this behind the scenes photos. Very interesting!

    5/15/2007 1:13 pm
  46. Joyce Hyde

    This is such a wonderful thing for you to do. Thank you, I feel like the new girl coming to orientation for my new job!

    5/15/2007 1:26 pm
  47. Steph White

    Thanks for a look behind the scenes!

    I wouldn’t take my business anywhere else.

    5/15/2007 1:31 pm
  48. Scotty Stevens

    Wow.

    All I can say (apart from ‘wow’) is thank you!

    Your service rocks, it’s a VERY important spoke in my marketing wheel.

    You treat us good. I like that.

    Stay excellent!

    5/15/2007 1:46 pm
  49. Bob Winstead

    The pics really put things in perspective. Thanks again for all that you do.

    5/15/2007 2:08 pm
  50. Free Theme Park Tickets!

    I agree with stefan’s comment (above).

    It would be nice to be able to create "float-in" style opt-in forms to capture leads.

    5/15/2007 2:19 pm
  51. Vivien

    Thank you – once again putting your customers first. I appreciate that.

    5/15/2007 2:21 pm
  52. Free Theme Park Tickets!

    I agree with what Stefan said (above).

    It would be nice to have the ability to create "fly-in" or "hover" type opt-in forms that cannot be detected by pop-up blockers and PPC search engines (such as Google Adwords).

    5/15/2007 2:23 pm
  53. Alice Smith

    Thanks for the help that you give me when needed.

    5/15/2007 2:35 pm
  54. Justin Premick

    Stefan and Tickets,

    "Hovering" web forms are actually something we’ve offered for a while now :)

    To create one, go to your account’s Web Form page:

    https://www.aweber.com/users/webform

    and choose the "popover/hover" type while creating your form.

    5/15/2007 2:38 pm | Follow me on Twitter
  55. Anthony Schumacher

    I have only been with you for a couple of months, and
    find what you done very impressive!

    5/15/2007 3:03 pm
  56. Shelby Carr

    Thanks for all the help in getting my business to the place it is now. AWEBER is the best.

    Keep up the great work!

    5/15/2007 3:20 pm
  57. Dawn Rohlik

    Very Impressive operation. Your customer service is excellent.
    I appreciate you! :)

    5/15/2007 3:32 pm
  58. David Snieckus

    Thanks for providing the services you do. It’s valuable to get messages out to my clients on a timely basis.

    5/15/2007 3:39 pm
  59. Dave Sherwin

    You guys do a great job. Thanx!

    5/15/2007 4:46 pm
  60. Jammer - audiobookgiftshop.com

    One word summary of aweber for quality service and support…Magic!

    5/15/2007 5:06 pm
  61. FindHotMarkets.com

    Stefan and Tickets,

    What Justin didnt mention is that you can run several different hover forms and get separate effectiveness stats for each… in other words, split testing.

    Yep, I admit it… I’m a fan of Aweber!

    5/15/2007 5:09 pm
  62. TheDailyAttitude.com

    You guys rock!
    Yeah you rock!
    Cause, you make it work from stock!
    You’re the greatest Mr. aWeber…
    Yes! You are!

    We sure ‘preciate your service
    and the style of your smile
    You’re the GREATEST Mr. aWeber
    Yes! You are!

    5/15/2007 6:46 pm
  63. John Denton

    Awesome! Just when I thought you couldn’t get any better you DO :)

    Thanks for all your hard work, LOVE your service!

    5/15/2007 7:32 pm
  64. DanielJ

    Great Job! As someone who works in the network engineer environment, I can see the excellent workmanship!! Keep up the great work and stay number 1 in your arena.

    5/15/2007 8:08 pm
  65. Gary McLaren

    Thanks, Team.

    Your reliability is always greatly appreciated by us.

    5/15/2007 10:48 pm
  66. Joe Lavery

    Anyone who knows me has heard this before.

    I LOVE Aweber!!!

    5/15/2007 11:56 pm
  67. Bruce Simpson

    Congratulations on your upgrade.

    I personally have not experienced any problems, in fact I have recommended aweber.com to several other ezine publishers.

    Good luck.

    5/16/2007 2:28 am
  68. Robin

    I’ve noticed an improvement in user friendliness in the past year or two which is appreciated. AWeber is going from strength to strength and I’m delighted to be on the receiving end of it.

    5/16/2007 6:49 am
  69. Andres - RinconSocial.com

    thank you for showing this. keep up the good work!

    5/16/2007 8:20 am
  70. Carol Bentley

    You are the ONLY autoresponder service I recommend to clients and colleagues. This just shows why.

    A suggestion… I’d like to be able to say and layout the welcoming message in the verification email more than is possible at the moment. 10 lines is very limiting when a line can be taken up by the spacing between paragraphs.

    I like to remind people why they decided to subscribe and what they can look forward to so they are more inclined to hit the subscription link. Your limit of 500 characters and 10 lines is very limiting.

    Otherwise, I love everything you offer and the fantastic advice you provide.

    Cheers.

    5/16/2007 10:49 am
  71. jeffmuir

    Well done guys. It is great to see you are a real live flesh and blood it company. I really want to see a happy smiling proud geek in the pic as well or don’t they photograph real well.

    5/16/2007 3:23 pm
  72. Site Build It Review

    Very impressive guys. AWeber is one of the best investments I have made for my business.

    5/16/2007 8:32 pm
  73. Raymond

    I never know how the server looks like until I see those pictures. It’s really an eye opener for me.

    5/18/2007 7:04 am
  74. Wally Carmichael

    Your team is the BOMB. I would not have near the success and freedom I have without your service. I am glad to see the human touch behind the servers. I never have any doubt if my emails are going to get through to those who are waiting for info from me and my team.

    You’re all part of my Team, Thanks

    5/19/2007 4:50 pm
  75. Max Miller

    It is nice to know what goes on behind the scenes. More work than one
    can imagine. Thank you for taking the time to share with us.

    5/19/2007 9:16 pm
  76. Strive

    wow….you guys have a great set up. I now have a reason to trust you for your awesome service.

    5/19/2007 11:56 pm
  77. Willi D

    Thanks for letting us know some of what goes on behind the scenes to deliver a great service.

    Keep up the good work

    God bless.

    5/20/2007 3:58 pm
  78. Lucky Taylor

    Justin,

    Your entire system has been user friendly and support is awesome. All the features and effective system pro marketers require. Thanks for everything everyone does behind the scenes.

    5/21/2007 1:00 am
  79. Sherry Bartzen

    I love that you all took the time to let us know how tightly run AWeber is and took the time to post the pictures. Thanks everyone….you are all wonderful!

    5/30/2007 6:53 am
  80. Coach Rob

    Your ‘behind the scenes’ view is as impressive as your staff is helpful. Obviously state of the art for today’s standards. Keep up the good work!

    6/12/2007 9:34 pm
  81. Dante Zuliani

    Thanks a lot,
    for the help, I’m a Newbie it takes me a little bit longer.
    But I’m getting there.

    11/20/2007 5:21 pm