Improved Customer Support Hours 8AM-8PM

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Posted by Justin Premick

Here at AWeber we pride ourselves on paying attention to what our users need and want.

In response to your feedback, last year we took our outstanding customer support and made it available for 12 hours a day, from 7AM to 7PM Eastern time. And then we added live people to answer the phone, email and chats on Saturdays, too.

Well, even with all the great feedback you’ve given us on our enhanced support, we felt we could make it even better.

Starting Monday, New Weekday Support Hours: 8AM - 8PM ET

Seems you take advantage of the later hours more than the earlier ones.

So, to better serve you, we’re shifting our support an hour later, starting Monday, July 23rd. Instead of being here from 7AM-7PM Eastern time, our support team will answer your questions from 8AM-8PM Eastern time. (Saturday hours are still 9-5.)

You’ll still get the same friendly, expert service direct from our office here in Pennsylvania… but now, you’ll get it one hour longer in the evening.

And of course, if you happen to have a question before we come in, just send us an email or leave us a voicemail so we can get back to you as soon as possible.

Thanks! Hope you like the new hours.

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2 Responses

Joeby
July 18th, 2007 at 5:16 pm

one hour longer is a bit of a stretch — same number of hours. One hour later into the evening is more accurate. Either way, it’s helpful just don’t overstate what you’re doing.
Jason
July 19th, 2007 at 8:34 am

I think the announcement is nice and doesn’t "over state" what is happening at Aweber.

"Improved Customer Support Hours" doesn’t state "More Customer Support Hours"…..

I have nothing to gain or lose by your comment Joeby, but your post got under my skin a bit because it is frivolous and fickle.

Geez, I guess some people will post and complain about anything!!!

Anyway, it shows that you (Aweber) are adapting to your customers needs. Great job!