Holiday Hours & System Maintenance

Inbox Ideas | Email Marketing Tips by AWeber

Posted by Tom Kulzer (AWeber CEO)

AWeber’s support office will be closed on:

Monday, May 28, 2007 (Memorial Day)

As always, we will be monitoring the system and the support inbox to address any critical issues. Our support team will be back in the office at 7AM Eastern time Tuesday.

Mentioned in other posts our technical team has been hard at work behind the scenes making continued upgrades to our infrastructure. Most of the time this can be done transparently, sometimes not.

Wednesday May 30, 2007 2:00am - 6:00am EST

During this time the customer and affiliate control panel areas of the website may be intermittently unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc. Thank you for your patience during this time period.

UPDATE: 8:30am EST. All system maintenance is complete and full access to the customer area has been restored. Our apologies for the maintenance taking longer than expected. Thank you for your patience while our team works diligently behind the scenes to continue building AWeber and adding exciting new features to enhance your business. -Tom K.

UPDATE: 10:00am EST. We were premature in saying things were complete unfortunately. We’ve had to take control panel access off to finish some database optimizations that brought things to a grind while trying to be done live. Again, any subscribers subscribing to your lists or clicking on your links will work just fine and be collected. This is only customer account access that’s offline. Thank you for your patience, my apologies for going outside of our scheduled period as unfortunately sometimes the plan doesn’t work exactly the way you expected in real life. -Tom K.

UPDATE: 3:30pm EST. I appreciate the extreme patience everyone has had thru this much longer than planned control panel maintenance window. Rest assured we are working as quickly as possible to restore access. -Tom K.

UPDATE: 4:42pm EST. Account control panel access has been fully restored as of this time. Any subscribers whom filled in a web form today will appear in your account for viewing over the next few hours. Thank you again for everyone’s patience today while we sorted out the unexpected issues. -Tom K.

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4 Responses

Yaro
May 30th, 2007 at 7:21 am

Hey AWeber Tech Team - that Wednesday downtime is going way past 6AM!

It’s now past 8AM EST.

Unfortunately I planned to release a vital report an hour after your scheduled time was due to end, but now two hours past your downtime it’s still down. People cannot access the resource they are requesting from me since you are not sending out the emails.

I’ve never had a reason to complain before, and it’s probably just really bad timing this time - but at least let me know when it’s due to come back online.
Adriana
May 30th, 2007 at 11:58 am

It would have been nice to get an email from Aweber that this was going to take place to have planned accordingly. We do not log into your website everyday all the time as you do or read your blog, so an email alert would have been greatly appreciated, and the least you could have done for your customers.
Kathryn
May 30th, 2007 at 12:45 pm

It’s nearly 2pm EST…. any progress?

Are customers who subscribe in the meantime at least being sent some sort of automatic response to say there is a problem at your end?
Curtis
May 30th, 2007 at 12:46 pm

I agree. An email informing me out the outage would have been welcomed. I sent out a broadcast to my list this morning with click-tracking turned on. I’ve gotten several responses since then that the links do not work (and I’ve verified this myself). So the outage is clearly affecting more than just "customer account access." I’m running a special promotion and these links are a critical part of it. I would have postponed my promotion until tomorrow had I known.