Comments on: Holiday Hours & System Maintenance http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm Email Marketing Tips by AWeber Sun, 20 Jul 2008 18:49:35 +0000 http://wordpress.org/?v=2.3.3 By: Curtis http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8618 Curtis Wed, 30 May 2007 17:46:06 +0000 http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8618 I agree. An email informing me out the outage would have been welcomed. I sent out a broadcast to my list this morning with click-tracking turned on. I've gotten several responses since then that the links do not work (and I've verified this myself). So the outage is clearly affecting more than just "customer account access." I'm running a special promotion and these links are a critical part of it. I would have postponed my promotion until tomorrow had I known. I agree. An email informing me out the outage would have been welcomed. I sent out a broadcast to my list this morning with click-tracking turned on. I’ve gotten several responses since then that the links do not work (and I’ve verified this myself). So the outage is clearly affecting more than just "customer account access." I’m running a special promotion and these links are a critical part of it. I would have postponed my promotion until tomorrow had I known.

]]> By: Kathryn http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8617 Kathryn Wed, 30 May 2007 17:45:41 +0000 http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8617 It's nearly 2pm EST.... any progress? Are customers who subscribe in the meantime at least being sent some sort of automatic response to say there is a problem at your end? It’s nearly 2pm EST…. any progress?

Are customers who subscribe in the meantime at least being sent some sort of automatic response to say there is a problem at your end?

]]> By: Adriana http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8612 Adriana Wed, 30 May 2007 16:58:32 +0000 http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8612 It would have been nice to get an email from Aweber that this was going to take place to have planned accordingly. We do not log into your website everyday all the time as you do or read your blog, so an email alert would have been greatly appreciated, and the least you could have done for your customers.<br /> It would have been nice to get an email from Aweber that this was going to take place to have planned accordingly. We do not log into your website everyday all the time as you do or read your blog, so an email alert would have been greatly appreciated, and the least you could have done for your customers.

]]> By: Yaro http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8579 Yaro Wed, 30 May 2007 12:21:44 +0000 http://www.aweber.com/blog/new-features/holiday-hours-system-maintenance.htm#comment-8579 Hey AWeber Tech Team - that Wednesday downtime is going way past 6AM! It's now past 8AM EST. Unfortunately I planned to release a vital report an hour after your scheduled time was due to end, but now two hours past your downtime it's still down. People cannot access the resource they are requesting from me since you are not sending out the emails. I've never had a reason to complain before, and it's probably just really bad timing this time - but at least let me know when it's due to come back online. Hey AWeber Tech Team - that Wednesday downtime is going way past 6AM!

It’s now past 8AM EST.

Unfortunately I planned to release a vital report an hour after your scheduled time was due to end, but now two hours past your downtime it’s still down. People cannot access the resource they are requesting from me since you are not sending out the emails.

I’ve never had a reason to complain before, and it’s probably just really bad timing this time - but at least let me know when it’s due to come back online.

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