Enhanced Customer Support Ticket Area.
New Features - Tom Kulzer (AWeber CEO) - August 27th, 2004 - PermalinkOutstanding customer support distinguishes AWeber from all other autoresponder and email newsletter providers.
To be able to better assist existing customers and potential customers AWeber has recently enhanced our support ticketing area. If you wish to contact us via the web or email the best method is to visit our web ticket creation area. You will be able to create a new support question or view old questions and answers you have previously submitted.
Existing customers can view tickets through the interface above or by logging into their account and clicking on “Help” at the top of the screen.
Any email sent to AWeber’s help addresses will also generate an autoresponse that includes a website link to our ticket interface. You can monitor the status of the response through that link or add additional information to the ticket at any time.
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