Comments on: “Do Not Reply” Address? Don’t Bother. http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm Email Marketing Tips and Best Practices: AWeber Blog Tue, 22 May 2012 20:57:35 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: SallyAnn http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-154464 SallyAnn Mon, 05 Dec 2011 20:26:28 +0000 http://www.aweber.com/blog/?p=5566#comment-154464 Thanks for the REPLY Justin! I was thinking about the reasons a person would reply to our messages and have settled on reply@. Another one I like is talktome@. Thanks for the REPLY Justin! I was thinking about the reasons a person would reply to our messages and have settled on reply@. Another one I like is talktome@.

]]> By: Justin Premick http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-154463 Justin Premick Mon, 05 Dec 2011 20:22:41 +0000 http://www.aweber.com/blog/?p=5566#comment-154463 Hi SallyAnn, Good question. There are lots of possibilities, and I would think the one you'll want to pick will depend somewhat on the nature of the messages you send. Some possibilities: help@ newsletter@ news@ emails@ campaigns@ marketing@ Hope these help you select a from address! Hi SallyAnn,

Good question. There are lots of possibilities, and I would think the one you’ll want to pick will depend somewhat on the nature of the messages you send.

Some possibilities:

help@
newsletter@
news@
emails@
campaigns@
marketing@

Hope these help you select a from address!

]]> By: SallyAnn http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-154413 SallyAnn Mon, 05 Dec 2011 17:01:11 +0000 http://www.aweber.com/blog/?p=5566#comment-154413 Great article & great comments! I was wondering if anyone has a suggestion for an email address (example@) that will be used for email replies (actual replies, out of office messages and bounces) to promotional messages? The inbox will be regulary monitored. Info@ and Sales@ won't work for my company as they are already designated for other uses. Great article & great comments! I was wondering if anyone has a suggestion for an email address (example@) that will be used for email replies (actual replies, out of office messages and bounces) to promotional messages? The inbox will be regulary monitored. Info@ and Sales@ won’t work for my company as they are already designated for other uses.

]]> By: Email marketing tips: Do Not Reply address | Wise Target – Email Marketing and Online Marketing Resources http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-133278 Email marketing tips: Do Not Reply address | Wise Target – Email Marketing and Online Marketing Resources Tue, 08 Nov 2011 06:10:54 +0000 http://www.aweber.com/blog/?p=5566#comment-133278 [...] illustrate our points further, we recommend you to read a short article on AWeber Blog (here) on why they think do-no-reply address is a taboo. In the gist, we don’t want to use [...] [...] illustrate our points further, we recommend you to read a short article on AWeber Blog (here) on why they think do-no-reply address is a taboo. In the gist, we don’t want to use [...]

]]> By: ch http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-76581 ch Thu, 21 Jul 2011 10:06:40 +0000 http://www.aweber.com/blog/?p=5566#comment-76581 I entirely agree with the Gobala, and I am sorry that you all feel that way. I worked customer service for a company with an email subscription list of 32k before our noreply email address, we received 500+ out of office/no longer working/out on maternity leave and bounceback emails in about 6 different languages, making the real 300 emails that were hidden amongst the nonsense hard to sort through and I imagine more than one real email message ended up going to the trash bin on accident. We cant filter out bouncebacks because we needed to know when a real reply bounced back, believe it or not, people misspell their own email addresses often. If we did not know that it bounced back, we could not notify them via order number etc, and contact them. We cant filter out languages we don't understand because we may be omitting a real email. I was a dang good CS person, and frankly no-reply helped me do my job better. So, until you've had to empty an inbox of 800 emails where 500 are nonsense in one day, don't knock the no-reply. ;) I don't however agree with no link to the real email address, or contact link. I entirely agree with the Gobala, and I am sorry that you all feel that way. I worked customer service for a company with an email subscription list of 32k
before our noreply email address, we received 500+ out of office/no longer working/out on maternity leave and bounceback emails in about 6 different languages, making the real 300 emails that were hidden amongst the nonsense hard to sort through and I imagine more than one real email message ended up going to the trash bin on accident.
We cant filter out bouncebacks because we needed to know when a real reply bounced back, believe it or not, people misspell their own email addresses often.
If we did not know that it bounced back, we could not notify them via order number etc, and contact them.
We cant filter out languages we don’t understand because we may be omitting a real email.
I was a dang good CS person, and frankly no-reply helped me do my job better.
So, until you’ve had to empty an inbox of 800 emails where 500 are nonsense in one day, don’t knock the no-reply. ;)

I don’t however agree with no link to the real email address, or contact link.

]]> By: KL http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-52477 KL Mon, 15 Nov 2010 19:03:06 +0000 http://www.aweber.com/blog/?p=5566#comment-52477 Thanks for the spot on article, using "do not reply" emails is a good way to ensure you never get any feedback. Email marketing campaigns should be trying to get your viewers more involved with the company. If they want to get involved via email, then they should be able to. Thanks for the spot on article, using “do not reply” emails is a good way to ensure you never get any feedback. Email marketing campaigns should be trying to get your viewers more involved with the company. If they want to get involved via email, then they should be able to.

]]> By: LW http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-49064 LW Fri, 30 Jul 2010 12:50:50 +0000 http://www.aweber.com/blog/?p=5566#comment-49064 I disagree with those who say that having a huge list makes the email response unworkable. If you have a huge list then you're likely making money. Spend some of that money to hire a person (or more) to deal with the email. Some of them will be autoreplies and spam -- use filters. Some will be unsubscribe requests -- have an automated tool to deal with those quickly. I'm sure they're available somewhere or you can roll your own quickly. Some will be requests for more information -- pass to sales department. Some will be testimonials -- pass to sales or PR. Some will be complaints or support issues -- pass to support. If you have people on your list then they deserve to be able to contact you in the same way that you sell to them. Imagine if you got a telephone call from a company that wanted to sell you something, but when you call them back you get an disconnected number or a message saying "Don't call us -- come in to the store at ..." I disagree with those who say that having a huge list makes the email response unworkable.

If you have a huge list then you’re likely making money. Spend some of that money to hire a person (or more) to deal with the email.

Some of them will be autoreplies and spam — use filters.

Some will be unsubscribe requests — have an automated tool to deal with those quickly. I’m sure they’re available somewhere or you can roll your own quickly.

Some will be requests for more information — pass to sales department.

Some will be testimonials — pass to sales or PR.

Some will be complaints or support issues — pass to support.

If you have people on your list then they deserve to be able to contact you in the same way that you sell to them. Imagine if you got a telephone call from a company that wanted to sell you something, but when you call them back you get an disconnected number or a message saying “Don’t call us — come in to the store at …”

]]> By: Tried and True Email Marketing Tips http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-46991 Tried and True Email Marketing Tips Wed, 12 May 2010 15:31:26 +0000 http://www.aweber.com/blog/?p=5566#comment-46991 [...] “Do Not Reply” Address? Don’t Bother [...] [...] “Do Not Reply” Address? Don’t Bother [...]

]]> By: LT http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-46989 LT Wed, 12 May 2010 09:38:56 +0000 http://www.aweber.com/blog/?p=5566#comment-46989 Never use a do-not-reply@example.com email address, worst thing you can do just shows that you are trying to hide, and totally understand the issues regarding bounces, out of offices etc. I manage an account with a list of over 500,000 addresses and the number of emails that you get back are huge, the best that you can do is say do not reply to this address but contact us here in the email. But its also about placing this in the correct place on your email and making it clear. Never use a do-not-reply@example.com email address, worst thing you can do just shows that you are trying to hide, and totally understand the issues regarding bounces, out of offices etc.

I manage an account with a list of over 500,000 addresses and the number of emails that you get back are huge, the best that you can do is say do not reply to this address but contact us here in the email. But its also about placing this in the correct place on your email and making it clear.

]]> By: Serge Rodriguez http://www.aweber.com/blog/email-marketing/do-not-reply-address-dont-bother.htm/comment-page-2#comment-45455 Serge Rodriguez Tue, 12 Jan 2010 21:47:14 +0000 http://www.aweber.com/blog/?p=5566#comment-45455 Sharing your real email and one that you can read and answer right away, is one of the best investments a business can make. It makes a great, greta difference, I think. Sharing your real email and one that you can read and answer right away, is one of the best investments a business can make. It makes a great, greta difference, I think.

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