Comments on: AOL Clarifies Its Requirements and Recommendations http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm Email Marketing Tips on the AWeber Blog Sat, 17 May 2008 00:28:49 +0000 http://wordpress.org/?v=2.3.3 By: Marc Kline http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36641 Marc Kline Thu, 08 May 2008 14:03:59 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36641 Steevn, You're in luck - we do already automatically unsubscribe people who mark messages as SPAM. Hope, AOL may be blocking all of your messages due to a variety of reasons. We see this happen occasionally. Fortunately, it's usually easy to resolve once you contact AOL's postmaster. As Joeran suggested, we do need some more information from you. I've forwarded your request to our Customer Solutions team, who can tell you exactly what you need to do to come to a resolution. Steevn,

You’re in luck - we do already automatically unsubscribe people who mark messages as SPAM.

Hope,

AOL may be blocking all of your messages due to a variety of reasons. We see this happen occasionally. Fortunately, it’s usually easy to resolve once you contact AOL’s postmaster.

As Joeran suggested, we do need some more information from you.

I’ve forwarded your request to our Customer Solutions team, who can tell you exactly what you need to do to come to a resolution.

]]> By: Joeran http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36636 Joeran Thu, 08 May 2008 08:36:15 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36636 In that case, there are many issues possible. But we can check all of them. But there are further details needed about the mail server configs and any correspondence between you and aol postmasters. Best regards from Germany. Jöran In that case, there are many issues possible. But we can check all of them. But there are further details needed about the mail server configs and any correspondence between you and aol postmasters.

Best regards from Germany.

Jöran

]]> By: Hope Clark http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36631 Hope Clark Thu, 08 May 2008 05:38:13 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36631 Not being technically savvy, I'm having a problem with this AOL policy. ALL of my subscribers are double-opt-in. They specifically ask to receive my information for their careers. Yet ALL of my AOL users are bouncing. Don't have a clue how to correct it, either. We're talking 500 members here. And the AOL users think it has to do with me not sending the newsletter. My members email me upset when they do not receive their information. I'm not a standard email marketeer. I provide a service. Anyway to get a list of those on our membership that have marked our email as spam? I'd love to be able to tell those from the AOL screw ups. Like any newsletter editor, I don't want members who don't want to be on my list, but it's much worse than that. Hope Not being technically savvy, I’m having a problem with this AOL policy. ALL of my subscribers are double-opt-in. They specifically ask to receive my information for their careers. Yet ALL of my AOL users are bouncing. Don’t have a clue how to correct it, either. We’re talking 500 members here. And the AOL users think it has to do with me not sending the newsletter. My members email me upset when they do not receive their information. I’m not a standard email marketeer. I provide a service.

Anyway to get a list of those on our membership that have marked our email as spam? I’d love to be able to tell those from the AOL screw ups. Like any newsletter editor, I don’t want members who don’t want to be on my list, but it’s much worse than that.

Hope

]]> By: Steevn Lanier http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36625 Steevn Lanier Thu, 08 May 2008 02:37:00 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36625 And this is exactly why I use aweber. So I dont have to worry about this stuff :D But I agree with Soren, I think an auto unsubscribe for AOL users would have an advantage. Would definitely like to see something like this implemented. And this is exactly why I use aweber. So I dont have to worry about this stuff :D But I agree with Soren, I think an auto unsubscribe for AOL users would have an advantage. Would definitely like to see something like this implemented.

]]> By: Joeran http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36559 Joeran Wed, 07 May 2008 10:05:35 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-36559 @Soren - Hey Soren, such a Feedbackloop is a Standard for E-Mail Marketeers - It not an advantage to aweber, which will divide this marketing-provider from others. @Soren - Hey Soren, such a Feedbackloop is a Standard for E-Mail Marketeers - It not an advantage to aweber, which will divide this marketing-provider from others.

]]> By: Justin Premick http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-35972 Justin Premick Mon, 05 May 2008 16:02:04 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-35972 Soren, Exactly :) If an AOL subscriber marks your email as spam, AOL notifies us and we automatically unsubscribe that person from your list. <a href="/faq/questions/393/What+Is+a+Feedback+Loop%3F" rel="nofollow">More on feedback loops</a> Soren,

Exactly :)

If an AOL subscriber marks your email as spam, AOL notifies us and we automatically unsubscribe that person from your list.

More on feedback loops

]]> By: Soren Jordansen http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-35405 Soren Jordansen Sat, 03 May 2008 23:30:59 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-35405 Quote from the AOL site: "When users click "report spam", you can get a copy of the spam complaint through our Feedback Loop (FBL) system" Does that mean that AWeber gets a copy of these reports? And could that be used to purge these spam button clickers from the list they reported? This may be sci-fi (I have no idea), but in theory it would be great because... a) The subscriber doesn't want to be on the list b) The list owner would love to get rid of them c) and it would probably be good for AWeber overall. Quote from the AOL site: "When users click "report spam", you can get a copy of the spam complaint through our Feedback Loop (FBL) system"

Does that mean that AWeber gets a copy of these reports? And could that be used to purge these spam button clickers from the list they reported?

This may be sci-fi (I have no idea), but in theory it would be great because…

a) The subscriber doesn’t want to be on the list
b) The list owner would love to get rid of them
c) and it would probably be good for AWeber overall.

]]> By: Lori Titus http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-34715 Lori Titus Thu, 01 May 2008 20:15:37 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-34715 You would think, but spammers don't care about that. Most spammers rely on quantity, not quality, to drive a sale. Think about all the pharmacy and libido-driven spams you receive in your inbox every day. And when you are hacking into someone else's email server, using a free service like hotmail, or simply spoofing someone else's email as a return address, who cares about the financial implications? A single sale of fake Mexican Plavix to Grandma Joe, and you are in the black! Wait a minute - if you use Google, AOL, or something else with a good spam filter, you don't see these types of email..... I'm not as bothered by the guys who are sending me spam because they believe making a sale to me = me wanting to be on an email list. I can always blacklist their emails, never purchase from them again, or request to be removed from the list. That type of spam is from ignorance - they aren't constantly sending me emails from different email addresses, hoping I'll bite on one of them. You would think, but spammers don’t care about that. Most spammers rely on quantity, not quality, to drive a sale. Think about all the pharmacy and libido-driven spams you receive in your inbox every day. And when you are hacking into someone else’s email server, using a free service like hotmail, or simply spoofing someone else’s email as a return address, who cares about the financial implications? A single sale of fake Mexican Plavix to Grandma Joe, and you are in the black!

Wait a minute - if you use Google, AOL, or something else with a good spam filter, you don’t see these types of email…..

I’m not as bothered by the guys who are sending me spam because they believe making a sale to me = me wanting to be on an email list. I can always blacklist their emails, never purchase from them again, or request to be removed from the list. That type of spam is from ignorance - they aren’t constantly sending me emails from different email addresses, hoping I’ll bite on one of them.

]]> By: Rob Wendes http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-34309 Rob Wendes Wed, 30 Apr 2008 10:20:05 +0000 http://www.aweber.com/blog/email-deliverability/aol-clarifies-its-requirements-and-recommendations.htm#comment-34309 Firing a broadside out to all and sundry doesn't seem to be too clever a marketing strategy, so I can understand what drives these initiative from AOl etc. However, in some way or another, wouldn't you expect this to be self regulating? After all, if someone really doesn't want the e-zine, there doesn't seem much point in ramming it down their throat! Specific, targetted lists seem a much better way to go; but how to achieve this Nirvana:-) Firing a broadside out to all and sundry doesn’t seem to be too clever a marketing strategy, so I can understand what drives these initiative from AOl etc.

However, in some way or another, wouldn’t you expect this to be self regulating? After all, if someone really doesn’t want the e-zine, there doesn’t seem much point in ramming it down their throat!

Specific, targetted lists seem a much better way to go; but how to achieve this Nirvana:-)

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