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July 4th 2008 Holiday Hours

by Justin Premick on July 3rd, 2008

Our support offices will be closed for Independence Day on Friday, July 4th, as we get together with family and friends to celebrate.

As always, we’ll be keeping an eye on things to address any critical issues.

We’ll be back on Saturday, July 5th at 9:00AM EDT to answer your questions by phone, email and live text chat.

Thanks, and have a great holiday!

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System Maintenance Friday at Midnight

by Marc Kline on April 23rd, 2008

This Friday, April 25th beginning at Midnight ET, our internet service provider will be conducting maintenance work.

The website will not be available during a period of up to 1.5 hours. It has been indicated to us that it will likely take less time than this, but any work or activity in or from an account set for this time should be rescheduled.

In our history, this is the first time we’ve received notice of such necessary downtime, so future downtime for this reason seems very unlikely.

Thanks for your patience, and for choosing AWeber!

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Easter Holiday Support Hours

by Justin Premick on March 20th, 2008

Our support offices will be closed for the Easter holiday on:

Good Friday, March 21st 2008

We’ll be back to answer your questions by phone, email and livechat at 9:00AM EDT on Saturday, March 22nd. If you have any questions on Friday, drop us a line by email so we can get an answer to you as soon as possible.

Our extensive Knowledge Base also contains answers to many common (and not-so-common) questions, in many cases with screenshots and step-by-step walkthroughs. You may find the answer you’re looking for there!

As always, we will be monitoring the system and the support inbox to address any critical issues.

Thanks!

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System Maintenance: Keeping AWeber Running Strong

by Justin Premick on February 28th, 2008

Many of our customers come to AWeber for fast, reliable service and powerful email marketing features like the enhancements made to our Blog Broadcaster in recent weeks.

The flipside of making AWeber do more for you — and faster — as we grow is the need to perform upgrades and system maintenance from time to time.

(more…)

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Upcoming System Maintenance This Weekend

by Justin Premick on February 1st, 2008

AWeber’s development team will be performing scheduled system maintenance this weekend from:

Saturday, February 2nd, 11:00PM EST - Sunday, February 3rd, 7:00AM EST

During this time, the AWeber Customer Control Panel will be inaccessible.

Planned maintenance sessions like this help us avoid unplanned ones down the road and continue to deliver the fast, reliable system that our users have come to expect from us over the past 9+ years.

During this time, you’ll still be able to access the parts of the site that you don’t have to login to get to (such as our blog, Knowledge Base and videos).

Anyone who signs up to your list during this time will be collected and stored in AWeber, but they won’t be added to your list until we bring the control panel back up. This helps ensure that nothing we do during maintenance inadvertently causes you to lose any subscriber data.

If you have any questions, just get in touch with our Customer Solutions Team and we’ll be happy to help.

Thanks for your patience, and for choosing AWeber!

UPDATE: As a couple of you noted, we ran a bit over the 7:00AM time originally planned for maintenance. Some of the maintenance steps took more time than anticipated.

We brought the control panel back up as quickly as possible, which was at 9:15AM. On behalf of everyone here at AWeber, I’m sorry for the delay.

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Christmas Holiday Support Hours

by Justin Premick on December 20th, 2007

AWeber’s offices will be closed on:

Monday, December 24

Tuesday, December 25

as we join family and friends for the Christmas holiday.

As always, we will be monitoring the system and the support inbox to address any critical issues.

Our Customer Solutions Team will be back on Wednesday, December 26 at 8:00AM EST.

Happy Holidays!

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Monday Fun: What If Santa Were an Email Marketer?

by Justin Premick on December 10th, 2007

Let’s keep it light for Monday…

Mark Brownlow put up a quick list of what Santa’s life would be like as an email marketer.

My favorite: “Nor would he get many people reporting his gifts as unwanted (even though some of them are) and opting-out of future deliveries.”

Check Out the Full List.

Can you think of any additions to it? What would you add?

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Thanksgiving Holiday Hours

by Justin Premick on November 20th, 2007

Thanksgiving Dinner On Thursday, November 22, we’ll be eating turkey, seeing family, watching football, and generally enjoying the Thanksgiving holiday.

Our offices will be closed, but rest easy — the servers are still coming to work Thursday. We’ll be keeping an eye on them to make sure they don’t try to take the day off, too

We’ll be back in the office at 8:00AM on Friday, November 23, so if you have any questions on Thursday shoot us an email and we’ll get back to you then.

Happy Thanksgiving!

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AWeber Gets a Little Video Love

by Justin Premick on October 18th, 2007

It’s always fun to read about how people are using AWeber to communicate with their website visitors.

But it’s even more fun to see them talking about it.

Just yesterday we came across this video of AWeber user Lindsey Harper, sharing her experience growing a business online using AWeber and pay-per-click advertising.