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Archive for the 'New Features' Category

Do We Answer Questions Before You Ask Them?

by Justin Premick on May 25th, 2007

crystal_ball.pngI love reading support tickets.

Most of them are simple Q&As, but every once in a while we get one that just… well, makes our day.

But this? This is possibly the Best. Support. Ticket. Ever.

Continue reading “Do We Answer Questions Before You Ask Them?”


Comments: 4

Holiday Hours & System Maintenance

by Tom Kulzer (AWeber CEO) on May 25th, 2007

AWeber’s support office will be closed on:

As always, we will be monitoring the system and the support inbox to address any critical issues. Our support team will be back in the office at 7AM Eastern time Tuesday.

Mentioned in other posts our technical team has been hard at work behind the scenes making continued upgrades to our infrastructure. Most of the time this can be done transparently, sometimes not.

More...During this time the customer and affiliate control panel areas of the website may be intermittently unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc. Thank you for your patience during this time period.

UPDATE: 8:30am EST. All system maintenance is complete and full access to the customer area has been restored. Our apologies for the maintenance taking longer than expected. Thank you for your patience while our team works diligently behind the scenes to continue building AWeber and adding exciting new features to enhance your business. -Tom K.

UPDATE: 10:00am EST. We were premature in saying things were complete unfortunately. We’ve had to take control panel access off to finish some database optimizations that brought things to a grind while trying to be done live. Again, any subscribers subscribing to your lists or clicking on your links will work just fine and be collected. This is only customer account access that’s offline. Thank you for your patience, my apologies for going outside of our scheduled period as unfortunately sometimes the plan doesn’t work exactly the way you expected in real life. -Tom K.

UPDATE: 3:30pm EST. I appreciate the extreme patience everyone has had thru this much longer than planned control panel maintenance window. Rest assured we are working as quickly as possible to restore access. -Tom K.

UPDATE: 4:42pm EST. Account control panel access has been fully restored as of this time. Any subscribers whom filled in a web form today will appear in your account for viewing over the next few hours. Thank you again for everyone’s patience today while we sorted out the unexpected issues. -Tom K.


System Maintenance Thursday Early AM

by Tom Kulzer (AWeber CEO) on May 9th, 2007

The final stages of an extensive network facilities upgrade are to be completed Thursday. Over the past month our technical team has been migrating our servers from 2 locked cabinets into a private cage with 6 cabinets. This will allow for continued scaling to keep up with the millions of daily website hits and the introduction of several powerful new features and services.

Schedule:

During this time the customer and affiliate control panel areas of the website may be intermittently unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc.

Thank you for your patience during this time period.

Continue reading “System Maintenance Thursday Early AM”


Feature Tweaks Aid Account Management.

by Tom Kulzer (AWeber CEO) on April 24th, 2007

Numerous new features and slight feature tweaks have been released earlier this morning. These items will save you time while creating new messages and help improve new subscriber quality and list management.

Continue reading “Feature Tweaks Aid Account Management.”


Comments: 25

Online Credit Card Updating

by Justin Premick on April 16th, 2007

Psst… we made a subtle but much-requested update to your account’s Billing area recently.

Remember how you used to have to call us up, or send in an authorization form, to change your credit card?

No longer!

Now, you can securely update your credit card in seconds, directly in your account.

Just go to your Billing Page, click the Add Credit Card button at the end, and enter your card details in the form that appears.

You can still call us if you want, of course ;) - but this should make things a bit quicker for you.

AWeber Knowledge Base: How Do I Update My Credit Card?


Comments: 4

New Interface & Other Enhancements

by Tom Kulzer (AWeber CEO) on March 7th, 2007

Our development team has been hard at work for the past 4+ months with some dramatic enhancements to the customer area of AWeber. We’ve all pulled some long days and nights in preparation and this morning our team has released them to the wild.

A few enhancements include: Continue reading “New Interface & Other Enhancements”


Comments: 58

System Maintenance Schedule

by Tom Kulzer (AWeber CEO) on March 5th, 2007

Over the next 2 days our development team will be performing some early morning maintenance in preparation for some exciting enhancements to be released.Schedule:

[Update: Wed 8:45am EST. Obviously the control panel is still undergoing maintenance. We're pushing out a huge update today with our all new interface and working on a few last minute tweaks before making it live to the world. Bear with us, our whole team is here working dilligently to get it up. Thanks, Tom]

[Update: Wed 10:20am EST. Control panel should be available in a few more minutes  Thank you for your patience.  I apologize for this taking longer than planned. I promise it'll be worth it.  ;)  -Tom]

During this time the customer and affiliate control panel areas of the website will be unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc. Please plan your campaigns accordingly.

Thank you for your patience during this time period. I believe you’ll enjoy the extensive enhancements we’ll be putting in place.


Comments: 5

AWeber: Easier & Faster Sneak Preview

by Tom Kulzer (AWeber CEO) on February 27th, 2007

Reports & GraphsIn the very near future we’re going to be launching dozens of enhancements and usability tweaks to make AWeber easier and faster to use for your email marketing needs. Our expert development team has spent the last 4+ months working day and night to analyze how you use the service and how to make it better for you.

A few enhancements include:

Continue reading “AWeber: Easier & Faster Sneak Preview”


Comments: 58

Stuck Getting Started? Let Us Show You How!

by Justin Premick on February 19th, 2007

Here at AWeber we’re constantly looking for ways to make it easy for people to implement opt-in email marketing campaigns.

We currently use a lot of resources to do so:

Today, I’m pleased to introduce another way that we’re helping you collect and follow up with email subscribers…

Continue reading “Stuck Getting Started? Let Us Show You How!”


Comments: 11

Get Answers Even Faster: Our New Knowledge Base

by Justin Premick on January 15th, 2007

We put a lot into making AWeber as easy-to-use as possible. A big part of that is backing up our service with great customer support.

Our Customer Support Team does an outstanding job of answering your questions promptly and courteously, and we get more compliments on them than I could ever count.

However, sometimes you just want to find the answer for yourself.

Continue reading “Get Answers Even Faster: Our New Knowledge Base”


Comments: 4

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