Archive for the 'New Features' Category
Improved Customer Support Hours 8AM-8PM
Justin Premick - July 18th, 2007
Here at AWeber we pride ourselves on paying attention to what our users need and want.
In response to your feedback, last year we took our outstanding customer support and made it available for 12 hours a day, from 7AM to 7PM Eastern time. And then we added live people to answer the phone, email and chats on Saturdays, too.
Well, even with all the great feedback you’ve given us on our enhanced support, we felt we could make it even better.
Posted in : New Features | 2 Comments »Free Holiday Marketing Calendar
Justin Premick - July 10th, 2007
Ever have a great idea for an email, but struggle to link what you want to say to something that will get subscribers’ attention?
Marc recently blogged about how you can use news to get your message across by connecting emotion with your message.
News is a great resource you can use to connect with readers - but it’s not the only one. Holidays are another tool that can produce such connections between your email content and your subscribers’ emotions.
Posted in : New Features | 7 Comments »Do We Answer Questions Before You Ask Them?
Justin Premick - May 25th, 2007
I love reading support tickets.
Most of them are simple Q&As, but every once in a while we get one that just… well, makes our day.
But this? This is possibly the Best. Support. Ticket. Ever.
Posted in : New Features | 4 Comments »Holiday Hours & System Maintenance
Tom Kulzer (AWeber CEO) - May 25th, 2007AWeber’s support office will be closed on:
- Monday, May 28, 2007 (Memorial Day)
As always, we will be monitoring the system and the support inbox to address any critical issues. Our support team will be back in the office at 7AM Eastern time Tuesday.
Mentioned in other posts our technical team has been hard at work behind the scenes making continued upgrades to our infrastructure. Most of the time this can be done transparently, sometimes not.
- Wednesday May 30, 2007 2:00am - 6:00am EST
During this time the customer and affiliate control panel areas of the website may be intermittently unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc. Thank you for your patience during this time period.
UPDATE: 8:30am EST. All system maintenance is complete and full access to the customer area has been restored. Our apologies for the maintenance taking longer than expected. Thank you for your patience while our team works diligently behind the scenes to continue building AWeber and adding exciting new features to enhance your business. -Tom K.
UPDATE: 10:00am EST. We were premature in saying things were complete unfortunately. We’ve had to take control panel access off to finish some database optimizations that brought things to a grind while trying to be done live. Again, any subscribers subscribing to your lists or clicking on your links will work just fine and be collected. This is only customer account access that’s offline. Thank you for your patience, my apologies for going outside of our scheduled period as unfortunately sometimes the plan doesn’t work exactly the way you expected in real life. -Tom K.
UPDATE: 3:30pm EST. I appreciate the extreme patience everyone has had thru this much longer than planned control panel maintenance window. Rest assured we are working as quickly as possible to restore access. -Tom K.
UPDATE: 4:42pm EST. Account control panel access has been fully restored as of this time. Any subscribers whom filled in a web form today will appear in your account for viewing over the next few hours. Thank you again for everyone’s patience today while we sorted out the unexpected issues. -Tom K.
Posted in : New Features | 4 Comments »System Maintenance Thursday Early AM
Tom Kulzer (AWeber CEO) - May 9th, 2007The final stages of an extensive network facilities upgrade are to be completed Thursday. Over the past month our technical team has been migrating our servers from 2 locked cabinets into a private cage with 6 cabinets. This will allow for continued scaling to keep up with the millions of daily website hits and the introduction of several powerful new features and services.
Schedule:
- Thursday 5:00 am - 9:00 am EST May 10th.
During this time the customer and affiliate control panel areas of the website may be intermittently unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc.
Thank you for your patience during this time period.
Posted in : New Features | 82 Comments »Feature Tweaks Aid Account Management.
Tom Kulzer (AWeber CEO) - April 24th, 2007Numerous new features and slight feature tweaks have been released earlier this morning. These items will save you time while creating new messages and help improve new subscriber quality and list management.
Posted in : New Features | 25 Comments »Online Credit Card Updating
Justin Premick - April 16th, 2007Psst… we made a subtle but much-requested update to your account’s Billing area recently.
Remember how you used to have to call us up, or send in an authorization form, to change your credit card?
No longer!
Now, you can securely update your credit card in seconds, directly in your account.
Just go to your Billing Page, click the 
button at the end, and enter your card details in the form that appears.
You can still call us if you want, of course 
- but this should make things a bit quicker for you.
AWeber Knowledge Base: How Do I Update My Credit Card?
Posted in : New Features | 3 Comments »New Interface & Other Enhancements
Tom Kulzer (AWeber CEO) - March 7th, 2007Our development team has been hard at work for the past 4+ months with some dramatic enhancements to the customer area of AWeber. We’ve all pulled some long days and nights in preparation and this morning our team has released them to the wild.
A few enhancements include: (more…)
Posted in : New Features | 58 Comments »System Maintenance Schedule
Tom Kulzer (AWeber CEO) - March 5th, 2007Over the next 2 days our development team will be performing some early morning maintenance in preparation for some exciting enhancements to be released.Schedule:
- Tuesday 5:00 am - 5:30 am EST March 6th.
- Wednesday 5:30 am - 8:30 am EST March 7th.
[Update: Wed 8:45am EST. Obviously the control panel is still undergoing maintenance. We’re pushing out a huge update today with our all new interface and working on a few last minute tweaks before making it live to the world. Bear with us, our whole team is here working dilligently to get it up. Thanks, Tom]
[Update: Wed 10:20am EST. Control panel should be available in a few more minutes Thank you for your patience. I apologize for this taking longer than planned. I promise it’ll be worth it. ;) -Tom]
During this time the customer and affiliate control panel areas of the website will be unavailable for login. All other aspects of the website should continue to function normally such as, new subscriber opt-ins, open rate tracking, click tracking links, unsubscribe requests, etc. Please plan your campaigns accordingly.
Thank you for your patience during this time period. I believe you’ll enjoy the extensive enhancements we’ll be putting in place.
Posted in : New Features | 5 Comments »AWeber: Easier & Faster Sneak Preview
Tom Kulzer (AWeber CEO) - February 27th, 2007
In the very near future we’re going to be launching dozens of enhancements and usability tweaks to make AWeber easier and faster to use for your email marketing needs. Our expert development team has spent the last 4+ months working day and night to analyze how you use the service and how to make it better for you.
A few enhancements include:
Posted in : New Features | 57 Comments »« Previous Entries Next Entries »
