Archive for December, 2001
Putting The “Service” Back In “Customer Service”
Sean Cohen - December 18th, 2001The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?
Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?
Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:
Posted in : Articles & Tips | Comments OffSpam: Where it Came From, and How to Escape It
Tom Kulzer (AWeber CEO) - December 11th, 2001In 1936, long before the rise of the personal computer, Hormel Foods created SPAM. In 2002, the company will produce it’s six billionth can of the processed food product. But that mark was passed long ago in the world of Internet spam.
- Who Cooked This!? (How did it all start?)
- Why Does Bad Spam Happen to Good People?
- Stop The Flood to Your Inbox
- Stay Off Spammed Lists in the Future
- Think You’re Not a Spammer? Be Sure.
- The Final Blow
